GMBP Help Pages

The help section is split into two sections: Video Library and Frequently Asked Questions (FAQ).

If you are just getting started, then please check out the Installation and Configuration Videos. Otherwise, have a look at the FAQ to see if your question is listed there. If it's not, please log into Gemini and create a ticket there.

Frequently Asked Questions

  • I receive an error about permissions to folder 'Attachments'

    The most likely cause is the user account used for the background processing does not have write and modify permissions on the Gemini MBP folder. Please set this permission through windows NTFS security and retry.

    Setup, install, error, notification

  • I receive a notification saying acount is delayed/disabled

    If the Mail Importer encounters an error, depending on the type of error the account will either be disabled or delayed. If there is a network type error then the account will be delayed. This means the interval between checks will increase to 'wait out' the problem causing the error.

    If another exception type is received, the account will be disabled completely. Generally these errors will not recover and require manual intervention. The error needs to be fixed and the account re-enabled to continue.

    Notifications, Importer

  • I receive an error about permissions to folder 'Attachments' or 'Logs'

    This most likely cause for this is the user account used for the background processing does not have write and modify permissions on the Gemini MBP Folder. Please set this permission through windows NTFS security and retry.

    No Tags

  • I receive a notification saying acount is delayed/disabled

    If the Mail Importer encounters an error, depending on the type of error the account will either be disabled or delayed. If there is a network type error then the account will be delayed. This means the interval between checks will increase to 'wait out' the problem causing the error. If another exception type is received, the account will be disabled completely. Generally these exceptions will not recover in time and require manual intervention. The error needs to be fixed and the account re-enabled to continue.

    No Tags

  • Do I still need Ajax Extensions?

    In short, yes. GMBP is still currently a .NET 2.0 application. It will be upgraded in the next version to 3.5.

    No Tags

  • Will GMBP work on windows 2008?

    Yes, but you will need to ensure you have IIS 6 Management Capability installed for the installer to run correctly.

    No Tags